Last updated 3 September 2026
The short version
At any point in the 60 days after you pay, one message returns the whole payment. No reason required, no form.
How to request it
Message the word refund together with the account username on WhatsApp. Support locates the order and sends the refund at once.
Request a refundRefunds sent without a request
The money is returned on its own if any of these happen:
- The login arrived later than the time we promised.
- One order was charged twice.
- A payment needed confirming and a week passed without a reply from you.
- Less than the order total arrived and the difference stayed unpaid for a week.
When a refund does not apply
- More than 60 days have passed since the order.
How long it takes
Approved refunds return to the original payment method, usually the same day. When it appears on your statement is up to your bank, normally within two to five business days.
Paid with a prepaid method? A prepaid voucher cannot receive a refund, so send a PayPal or Skrill address and the money goes there.
Your legal rights
State and federal consumer law applies on top of this policy, and whichever gives you more is the one that counts.